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Guidelines for Onsite Training

  • We are available to teach 7 days a week, 24 hours a day, 365 days a year.
     
  •  We ask for 2-3 weeks leadtime to prepare your course, however last minute needs can often be met. Please ask and we will do our best for you.

  •  We ask that you have a minimum of 8 students for private training courses. If you do not have enough people in your group to meet our minimums, why not try to join together with another group or company? Or, we invite you to attend one of our frequent public courses at any of our convenient locations.

  •  When you call to book on-site training you will be asked if you have a suitable room for the course, whether you can provide a TV/DVD unit in the room and whether or not there is parking available for our instructor.

  •  Advise your group to dress casually and comfortably since they will be asked to participate in practical sessions which are often at floor level. (Anyone who requires knee protection should bring knee pads or a blanket.)

  •  Verbal testing is available for students who might have difficulty with a written exam. Please advise us of this when you book your course.

  • You will receive a course confirmation letter within a few days of booking your course. We can fax this letter same day if required. If you do not receive your confirmation letter within 48 hours of placing your course request, please call our office. 

  • If you have to cancel a course, please call our office 5 business days before the course was to begin. We understand that emergencies happen and we will accommodate you as much as possible, but we reserve the right to charge a late cancellation fee of up to $100 if necessary.

  •  All certificates are held until the invoice is paid. 

  • There may be a mileage fee charged for out of area courses.
 
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