St. John Ambulance (SJA) is a charitable organization whose mission is to enable Canadians to improve their health, safety and quality of life by providing training and community service. Our members include Members of the Most Venerable Order of the Hospital of St. John of Jerusalem (the “Order”), volunteers, Instructors, Fellowships, donors and employees. Our services and programs are delivered through our provincial and territorial councils, which are provincially incorporated charities, across Canada. Within this Privacy Policy, St. John Ambulance refers to the National Office and its provincial and territorial councils and their respective operating centres (branches).
St. John Ambulance’s Commitment to Your Privacy
St. John Ambulance is committed to protecting all the personal information that you share with us when you become a member of St. John. We value the trust of our members. As part of our commitment to you we want to you to know why we ask you to share your information with us, how we use it and to provide you with the opportunity to change or update your information to ensure its accuracy.
How does St. John Ambulance define Personal Information?
Personal information refers to information that can specifically identify you as an individual such as age, name, purchasing and spending habits, marital status, family status, education, home address and telephone number including credit card information or transaction records.
How do we collect, use and disclose your information?
We collect your personal information at the time you submit your application to become a volunteer; when you apply to be an instructor; when you make a donation to St. John Ambulance; to determine your eligibility for an award, promotion or appointment; when you apply for any one of St. John Ambulance’s bursary programs or when you apply for an employee position. Personal information is collected to ensure we have the proper information to advise you of various events, community service programs, product and/or other services, to provide you with a charitable receipt and to ensure the maintenance of proper and accurate records.
Your information is used for the purpose for which you have provided it. We want you to know that we do not rent, sell or trade your information with any other organization. As a member, you may receive SJA newsletters pertaining to your interests and/or function within SJA, SJA notices and other types of SJA information on an on-going basis. As a member with SJA, your personal information including your years of service, volunteer hours, appointment and awards, and activities is retained as an historical record. To meet business requirements, any invoice, receipt of payment confirmation information, charitable receipts information and employment record with SJA is retained.
St. John Ambulance safeguards your personal information you share. All personal information is located on a secure site and information stored on our servers and/or databases are user ID and password protected.
Sharing Personal Information
St. John Ambulance will not use or disclose personal information except for the purpose for which it was collected unless you have consented or as required by law.
At your request, you may access your personal information, at any time, by contacting your closest St. John Ambulance office.
Your Privacy Choices
You have a choice when it concerns your personal information. To confirm or change any of your preferences or withdraw your consent at anytime, you can contact any St. John Ambulance office in your area. Please be aware that withdrawing your consent may prevent us from providing you with material or information on St. John Ambulance. Should you have any questions or concerns regarding your personal information as described above, please submit these in writing to your Provincial/Territorial Privacy Officer.
Please forward any complaints concerning your personal information to the CEO or Executive Director of your Provincial / Territorial Council. For complete details on our privacy code, please visit www. sja.ca or contact the St. John Ambulance Provincial / Territorial Office in your jurisdiction.