Industrial Kits

Shipping, Returns and Refunds

Shipping and Order Tracking

First Aid related products

Products Covered

  • First Aid Kits
  • First Aid Equipment
  • First Aid Supplies
  • Books

Shipment Courier

  • Canada Post

Shipment Methods

  • Regular 3-10 business days
  • Express 2-4 business days

Shipment Costs

  • Are on top of the cost of the product
  • Are calculated based on actual costs based on your distance from our warehouse

Shipment Tracking

 AED related products

Products Covered

  • AEDs
  • AED Supplies

Shipping Courier

  • Purolator (but may vary)

Shipping Method

  • Express (or equivalent)

Shipping Costs

  • Shipping costs are included in the product price
  • TDG costs (Transportation of Dangerous Goods), where applicable, are also included in the product price

Shipment Tracking

Returns & Refunds
  • St. John Ambulance proudly commits to ensuring that its products are of the highest quality and free from defects in material and workmanship. 
  • Should you be dissatisfied with our products, they may be returned for replacement or refund within 10 days of the purchase. 
  • All items must be returned in the original, unopened, packaging and merchandise must be in the same condition as received.
Contact Us
  • Customer service is important to us, please contact us should you have any questions or concerns about your purchase.
  • Hours: Monday to Friday 9am – 5pm Eastern Time 
  • Toll free: 1-855-997-9174 
  • Email:
  • Webchat:  please click the green bubble at the bottom right of our website to chat with a representative