Shipping and Order Tracking
Products Covered
- First Aid Kits
- First Aid Equipment
- First Aid Supplies
- Books
- AEDs
- AED Supplies
Shipment Methods
- Regular 3-10 business days
Shipment Costs
- Are in addition to the cost of the product
- Are calculated as follows:
- Minimum order amount = $25
- *Purchases: $25-$74.99 = $16.99 + applicable taxes
- *Purchases: $75-$149.99 = $13.99 + applicable taxes
- *Purchases: $150+ = $9.99 + applicable taxes
- *Territories: $40 FLAT RATE shipping fee + applicable taxes
- **AED Supplies: shipping rate per item = $15.00 + applicable tax
- **AED shipping rate per item = $39.00 + applicable tax
* AEDs, AED Supplies, and course fees are not included in the purchase amount calculation
** TDG fee included where applicable
Shipment Tracking
- You will be sent an email with tracking number once your order ships
- You can view order details here: https://sja.ca/en/portal/order-history
Returns & Refunds
- St. John Ambulance proudly commits to ensuring that its products are of the highest quality and free from defects in material and workmanship.
- Should you be dissatisfied with our products, they may be returned for replacement or refund within 10 days of the purchase.
- All items must be returned in the original, unopened, packaging and merchandise must be in the same condition as received.
Contact Us
- Customer service is important to us, please contact us should you have any questions or concerns about your purchase.
- Hours: Monday to Friday 9am – 5pm Eastern Time
- Toll free: 1-855-997-9174
- Email: estore@sja.ca
- Webchat: please click the green bubble at the bottom right of our website to chat with a representative
Quick Links
Instructor
First Aid Instructors help save lives by teaching others valuable first aid knowledge and skills. Through our Instructor course, instructors complete...
Certificate Recertification
All First Aid certificates are valid for 3 years with CPR/AED training recommended annually. Contact your local SJA Branch/Council to find out if...
Certificate Replacement
St. John Ambulance certificates are numbered and electronically recorded in a centralized national database. Please contact your local office for a...