Shipping and Order Tracking

Products Covered

• First Aid Kits
• First Aid Equipment
• First Aid Supplies
• Books
• AEDs
• AED Supplies

Shipment Methods

• Regular 3-10 business days

Shipment Costs

• Are in addition to the cost of the product
• Are calculated as follows:
  • Minimum order amount = $25
  • *Purchases: $25-$74.99 = $16.99 + applicable taxes 
  • *Purchases: $75-$149.99 = $13.99 + applicable taxes
  • *Purchases: $150+ = $9.99 + applicable taxes
  • *Territories: $40 FLAT RATE shipping fee + applicable taxes
  • **AED Supplies: shipping rate per item = $15.00 + applicable tax
  • **AED shipping rate per item = $39.00 + applicable tax

* AEDs, AED Supplies, and course fees are not included in the purchase amount calculation
** TDG fee included where applicable

Shipment Tracking

• You will be sent an email with tracking number once your order ships
• You can view order details here: https://sja.ca/en/portal/order-history

Returns & Refunds

• St. John Ambulance proudly commits to ensuring that its products are of the highest quality and free from defects in material and workmanship. 
• Should you be dissatisfied with our products, they may be returned for replacement or refund within 10 days of the purchase. 
• All items must be returned in the original, unopened, packaging and merchandise must be in the same condition as received.

Contact Us

• Customer service is important to us, please contact us should you have any questions or concerns about your purchase.
• Hours: Monday to Friday 9am – 5pm Eastern Time 
• Toll free: 1-855-997-9174 
• Email:  estore@sja.ca
• Webchat:  please click the green bubble at the bottom right of our website to chat with a representative