Shipping and Order Tracking

First Aid related products

Products Covered

• First Aid Kits
• First Aid Equipment
• First Aid Supplies
• Books

Shipment Courier

• Canpar 

Shipment Methods

• Regular 3-10 business days
• Express 2-4 business days

Shipment Costs

• Are on top of the cost of the product
• Are calculated based on actual costs based on your distance from our warehouse

Shipment Tracking

• You will be sent an email with tracking number once your order ships
• You can view order details here: https://sja.ca/en/portal/order-history
• You can track your package here: https://www.canpar.ca.
   

 AED related products

Products Covered

• AEDs
• AED Supplies

Shipping Courier

• Purolator (but may vary)

Shipping Method

• Express (or equivalent)

Shipping Costs

• Shipping costs are included in the product price
• TDG costs (Transportation of Dangerous Goods), where applicable, are also included in the product price

Shipment Tracking

• You will be sent an email with tracking number once the product ships
• You can view order details here: https://sja.ca/en/portal/order-history
• You can track your package here: https://www.purolator.com 

Returns & Refunds

• St. John Ambulance proudly commits to ensuring that its products are of the highest quality and free from defects in material and workmanship. 
• Should you be dissatisfied with our products, they may be returned for replacement or refund within 10 days of the purchase. 
• All items must be returned in the original, unopened, packaging and merchandise must be in the same condition as received.

Contact Us

• Customer service is important to us, please contact us should you have any questions or concerns about your purchase.
• Hours: Monday to Friday 9am – 5pm Eastern Time 
• Toll free: 1-855-997-9174 
• Email:  estore@sja.ca
• Webchat:  please click the green bubble at the bottom right of our website to chat with a representative