Industrial Kits

Shipping, Returns and Refunds

Shipping and Order Tracking

Products Covered
  • First Aid Kits
  • First Aid Equipment
  • First Aid Supplies
  • Books
  • AEDs
  • AED Supplies
Shipment Methods
  • Regular 3-10 business days
Shipment Costs
  • Are in addition to the cost of the product
  • Are calculated as follows:
    • Minimum order amount = $25
    • *Purchases: $25-$74.99 = $16.99 + applicable taxes 
    • *Purchases: $75-$149.99 = $13.99 + applicable taxes
    • *Purchases: $150+ = $9.99 + applicable taxes
    • *Territories: $40 FLAT RATE shipping fee + applicable taxes
    • **AED Supplies: shipping rate per item = $15.00 + applicable tax
    • **AED shipping rate per item = $39.00 + applicable tax

* AEDs, AED Supplies, and course fees are not included in the purchase amount calculation
** TDG fee included where applicable

Shipment Tracking
Returns & Refunds
  • St. John Ambulance proudly commits to ensuring that its products are of the highest quality and free from defects in material and workmanship. 
  • Should you be dissatisfied with our products, they may be returned for replacement or refund within 10 days of the purchase. 
  • All items must be returned in the original, unopened, packaging and merchandise must be in the same condition as received.
Contact Us
  • Customer service is important to us, please contact us should you have any questions or concerns about your purchase.
  • Hours: Monday to Friday 9am – 5pm Eastern Time 
  • Toll free: 1-855-997-9174 
  • Email:
  • Webchat:  please click the green bubble at the bottom right of our website to chat with a representative