Shipping and Order Tracking
First Aid related products
Products Covered
- First Aid Kits
- First Aid Equipment
- First Aid Supplies
- Books
Shipment Courier
- Canada Post
Shipment Methods
- Regular 3-10 business days
- Express 2-4 business days
Shipment Costs
- Are on top of the cost of the product
- Are calculated based on actual costs based on your distance from our warehouse
Shipment Tracking
- You will be sent an email with tracking number once your order ships
- You can view order details here: https://sja.ca/en/portal/order-history
- You can track your package here: https://www.canadapost-postescanada.ca/track-reperage/en#/home.
AED related products
Products Covered
- AEDs
- AED Supplies
Shipping Courier
- Purolator (but may vary)
Shipping Method
- Express (or equivalent)
Shipping Costs
- Shipping costs are included in the product price
- TDG costs (Transportation of Dangerous Goods), where applicable, are also included in the product price
Shipment Tracking
- You will be sent an email with tracking number once the product ships
- You can view order details here: https://sja.ca/en/portal/order-history
- You can track your package here: https://www.purolator.com
Returns & Refunds
- St. John Ambulance proudly commits to ensuring that its products are of the highest quality and free from defects in material and workmanship.
- Should you be dissatisfied with our products, they may be returned for replacement or refund within 10 days of the purchase.
- All items must be returned in the original, unopened, packaging and merchandise must be in the same condition as received.
Contact Us
- Customer service is important to us, please contact us should you have any questions or concerns about your purchase.
- Hours: Monday to Friday 9am – 5pm Eastern Time
- Toll free: 1-855-997-9174
- Email: estore@sja.ca
- Webchat: please click the green bubble at the bottom right of our website to chat with a representative
Quick Links
Instructor
First Aid Instructors help save lives by teaching others valuable first aid knowledge and skills. Through our Instructor course, instructors complete...
Certificate Recertification
All First Aid certificates are valid for 3 years with CPR/AED training recommended annually. Contact your local SJA Branch/Council to find out if...
Certificate Replacement
St. John Ambulance certificates are numbered and electronically recorded in a centralized national database. Please contact your local office for a...